Privacy Policy

Effective Date: 9/29/24

At Patio Candle Co. LLC ("we," "us," "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website, Patiocandleco.com ("Website"). We comply with relevant privacy regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws.

By using our Website, you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

We collect personal information in the following ways:

• Personal Identifiable Information (PII):

  • When you create an account, place an order, or sign up for our newsletter, we collect your name, email address, shipping address, billing address, phone number, and any other necessary details.

• Payment Information:

  • When you make a purchase, payment is securely processed through Wix’s third-party payment processors (e.g., PayPal, Stripe). We do not store payment details.

• Automatically Collected Information:

  • We automatically collect data such as your IP address, browser type, and device information via Wix’s analytics tools.

• Cookies and Tracking Technologies:

  • Our Website uses cookies and similar technologies to track browsing behavior, store preferences, and improve the overall user experience. These cookies are managed via the cookie consent banner provided by Wix. You can disable cookies in your browser settings if you prefer.

 

2. How We Use Your Information

We use your personal data for:

• Order Processing: To process and fulfill your purchases, deliver products, and manage returns.

• Customer Communication: To contact you about orders, promotions, updates, and other business-related inquiries.

• Website Optimization: To improve our Website’s functionality and enhance user experience through analytics and tracking (powered by Wix).

• Legal Compliance: To comply with legal obligations and protect our legal rights.

 

3. GDPR Compliance (For EU Residents)

If you are an EU resident, we process your data in accordance with the General Data Protection Regulation (GDPR). We rely on the following lawful bases for processing your data:

• Consent: When you provide explicit consent (e.g., subscribing to our newsletter).

• Contractual Obligation: To fulfill your orders and provide customer service.

• Legitimate Interest: To improve our Website and ensure security.

As a Wix website owner, we use tools provided by Wix to support GDPR compliance, including:

• Cookie Consent Banner: Allows you to manage consent for cookie use.

• Data Requests: You may request access, correction, or deletion of your personal data by contacting us at info@patiocandleco.com. We will process these requests using Wix’s data management tools.

 

4. Your GDPR Rights

If you are an EU resident, you have the following rights under GDPR:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Correction: You can ask us to update inaccurate or incomplete information.

• Right to Erasure: You may request that we delete your personal data.

• Right to Restrict Processing: You may request to limit how your data is used.

• Right to Data Portability: You may request your personal data in a machine-readable format.

• Right to Object: You may object to certain types of processing, including marketing communications.

To exercise any of these rights, contact us at info@patiocandleco.com.

 

5. CCPA Compliance (For California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal data we collect.

• Right to Delete: You can request the deletion of your personal data.

• Right to Opt-Out of Sale: We do not sell your personal information.

• Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.

To exercise your CCPA rights, contact us at info@patiocandleco.com. We use Wix’s platform tools to process these requests efficiently.

 

6. How We Share Your Information

We do not sell or rent your personal data. We may share it with third-party service providers to help us operate our Website (e.g., Wix, payment processors, shipping companies) or comply with legal obligations.

 

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

 

8. Security

We take reasonable security measures to protect your personal data. Wix provides SSL encryption on our Website to ensure secure data transmission.

 

9. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

 

10. International Data Transfers

If you are located outside the United States, please note that your data may be transferred to and processed in the U.S., where our website is hosted by Wix. By using our Website, you consent to the transfer of your data to the U.S., where data protection laws may differ from those in your country.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on this page with an updated effective date.

 

12. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us at:

Patio Candle Co. LLC
Email: info@patiocandleco.com
Website: Patiocandleco.com