SHIPPING POLICY

Welcome to our shipping policy! At Patio Candle Co., we strive to provide the best shipping experience for our customers. We ensure that your orders are carefully packaged and shipped using reliable methods. Our shipping costs are transparent, and we aim to deliver your products in a timely manner to enhance your overall shopping experience.
Whether you're purchasing our candles for relaxation, meditation, or motivation, we want to make sure that the delivery process is seamless and efficient.
We appreciate your trust in us and are committed to keeping you informed at every step of the shipping process.

Shipping is free.
Orders will be processed and shipped three (3) days to two (2) weeks after purchase, depending on stock. Pre-Order items will be shipped three (3) days up to two (2) weeks after restock.
Track orders through your shipping carrier (USPS, UPS, HDL, FedEx, etc). The date of your delivery will depend solely on the shipping carrier. 
If your package is considered "lost", please reach out to us with documentation from the shipping carrier to qualify for replacement or refund (after review).  
 

Our return & exchange policy is designed to prioritize your satisfaction. If for any reason you are not completely satisfied with your purchase from Patio Candle Co., we are here to assist you. Whether it's a change of mind or an issue with the product, we offer a straightforward replacement or refund process to ensure that you can shop with confidence.
We believe that our 100% soy wax candles are crafted with care to enhance your well-being. If you need to initiate a replacement or return, our team is dedicated to making the process smooth and hassle-free.
Your trust and satisfaction are of the utmost importance to us, and we are committed to delivering a positive experience with every purchase.

All wax products (candles, wax melts, etc) cannot be returned and will not be accepted.
If ordered items arrive damaged, Patio Candle Co will send you a replacement item of equal value and type. You must report damaged items within 10 days of delivery.
Please send pictures of damage and other evidence (if instructed) when reporting discrepancy and expect your replacement within 1-2 weeks of approval. 
We will honor one (1) physical replacement per order after approval for replacement. If the replacement order is damaged in shipping then responsibility lies with the shipping carrier (USPS, UPS, HDL, Fedex, etc).
Payment will be refunded to your original payment method if approved. Shipping costs are non-refundable. Refunds will be processed once we have reviewed and approved your claim. Please allow time for the refund to be reflected in your account.